Frequently Asked Questions

Everything you need to know about your Pulsetto shopping experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 5-7 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition for a full refund or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options via Klarna and Afterpay.

How can I track my order status?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

Quality and ethics are at our core. Pulsetto is committed to using eco-friendly fabrics and working only with certified fair-trade manufacturers to ensure premium, responsible fashion.

Do you offer international customs and duties coverage?

For most major regions, duties and taxes are calculated and included at checkout. If applicable, these fees will be clearly displayed so there are no surprise charges upon delivery.